Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please contact us and state your order number, which products you wish to return and the reason for the return (it helps us to make our products better). Then we will contact you with the proper instructions.
If you do not contact us before returning the products, you run the risk of not receiving your refund or exchange.
Refunds (if applicable)
For full refund, all items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges.
As soon as we receive your return, we will process your exchange or refund request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2-3 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you have received your order and it's damaged, please take a photo and send it to us at email@example.com. We will send you a free replacement within 24 hours.
To return your product, you should mail your product to:
410/10 Brodie Spark Drive
Wolli Creek NSW 2205, Australia
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.